Browse F.A.Q. Topics
Registration is mandatory?Absolutely not, you can use the site to Micamera.com concluding your purchases, without any registration. The registration of your personal account, however, guarantees you a number of advantages: - Automatic filling of the form of purchase, - Archive orders, - Wishlist, - Management billing address and shipping address, - Newsletter subscription
How do I request an invoice?IF YOU WANT THE INVOICE IS ABSOLUTELY MUST ask for the order. Complete boxes necessary (VAT, company name, etc.) And remember to specify that you request the invoice (by typing in the field 'notes'). Unfortunately we can not accept requests for billing after the order.
I can not complete the order.IF YOU HAVE DIFFICULTY 'TO COMPLETE THE ORDER check that your browser accepts cookies. If not for customers to buy them talk with your browser. Micamera use the system of 'cookies' to follow you in your purchases. When you add a title to your 'cart', it is stored on your computer a 'cookie' that identifies your session purchases, whose identification number is registered on our secure server. The 'basket' containing the titles and details of the items that you chose to order. Upon registration of the order, our system checks your cookie identifies your 'cart' and displays the information on your screen; to the point you can confirm your order and we can escape it.
What methods of payment do you accept?We provide the widest possible choice of payment methods: - Bank transfer: choosing this method will show the data necessary to make the payment and that we report below
MiCamera Bookstore IBAN IT 55 K 03268 01605 052997761480 presso Banca Sella - Filiale di Viale Piave, 4 - Milano (SWIFT SELBIT2BXXX)- GestPay (Banca Sella): GestPay selecting the method of payment, you will be redirected to the gateway of Banca Sella, where you can choose to make a bank transfer, use your PayPal account or pay by credit card * - Paypal: selecting the Paypal payment method, you will be redirected to the gateway of Paypal and you can choose to pay with your account or with your credit card *
* (Visa, Eurocard-Mastercard, American Express and Diners. If you use the Visa Electron card checks at your bank that has the authority to purchase transactions by mail).
WARNING: debit your credit card will be made only upon shipment and only for items actually shipped. If an order contains titles which have proved impossible to find because they are no longer available, the amount of these items will be automatically deducted from the sum indicated at the time of order. So, in the order confirmation email you receive, the amount shown will be the actual rate.
You do not have any concerns about your personal data or those related to your credit card, since the inclusion of your data is in safe mode, with SSL and 128-bit encryption. In other words, it means that you can be sure to work in total security.
Right of withdrawal
What should I do if I receive damaged volumes?IF YOU GET THE VOLUMES ARE DAMAGED, please contact immediately to the e-mail [email protected][email protected], specifying 'damaged goods' in the subject line.
If I change my mind, or I realize I have the wrong book?IF CHANGES IDEA O YOU REALIZE YOU'VE WRONG and you decide to return the product, you have 10 days from receipt of goods to exercise your right of withdrawal and then to return the book. I Room Bookstore accept any return as long as the book is returned within 10 days and in perfect condition. VERY IMPORTANT: Include in the shipping carton a copy of the delivery note and send it to: Micamera Bookstore Via Medardo Rosso, 19 20159 Milano We will not be taken into consideration packages sent to other addresses. Room it will refund the full amount of the purchase (but not the cost of packaging and shipping or the charges as tax mark, as required by Italian law). We'll want to send the volumes that you want to return with the registered post.
Can I get books to an address different from mine?IF YOU WANT TO SEND BOOKS TO A DIFFERENT FROM YOUR ADDRESS, for example if you want to make a gift to someone far away, you should pay by credit card or in advance by bank transfer.
How much is shipping?The shipping costs are calculated during checkut based on the weight of the books pissed. Please pay particular attention to the correct selection of the country of destination to get a quote accurate shipping costs for the order. Micamera uses only the registered mail service, postal courier and express courier Bartolini for shipments to Italy and UPS for international shipments.
How long does it take for shipping?For shipments to Italy lead times generally range between two and five days after placing the order (except when the securities required to be reported with waiting times different from the known "immediately available"). In many cases, the volumes may be delivered on the day following the dispatch of the order (for orders sent from Tuesday to Thursday morning). For shipments abroad shipping time is closely related to the country of destination, the timing may vary approximately between 7 and 21 days.
My books will be well packaged and protected?Micamera loves books, and it is our pride that we handle with care and we pack every single book to minimize the possibility of ruin. We do everything that is possible because your books reach their destination in exactly the same condition that depart from our library, for this we pay particular care in the preparation of the parcels. We know how frustrating it can be to receive a book ruined!